You can organize your documents by creating folders and therefore have a "Windows Explorer"-like structure. You can also make folders or documents available in your customer portal, the Support Center. To prevent simultaneous editing, documents can be locked.
Documents can also be attached to issues. When an issue is created from an email in the ticket system, attached documents will automatically be added to the issue. This will happen during any conversation with the client. There is also a page collecting issue documents from all issues, next to the project documents page.
It is easy to create HTML and Text documents online from within VisionFlow. To know what has been changed between different versions, these types of documents can be compared.
The document archive also has a flexible multi upload/download feature.